FAQ's
Why should I sign up / join?
TelevisionX.com offers a great selection of exclusive hardcore videos, featuring the biggest names in the UK adult industry, only accessible online. You can subscribe online or, if you subscribe through Sky or Freeview in the UK, access as part of your TV subscription.
How do I sign up / join?
You can join now by clicking here. To sign up to a TV package you can subscribe on online or by phone here.
Will my credit / debit card details be safe?
Yes, we use a 3rd party billing company called Sage Pay.
Can I try before I buy?
No, but there are a selection of short films on this website which are edited versions of the full length films available to those who have joined.
Is there a limit on the amount of content I can watch within any given period?
No, once you have activated your membership you can access all the video content available on the website. We do not charge by the minute nor do we restrict you to purchasing movie tickets for a single film or programme.
How often is new content uploaded to the site?
New video content is uploaded daily to the website.
Can I download videos from TelevisionX.com?
No. Currently TelevisionX.com only offers the facility to watch streamed video content.
Can I upload my own content?
At present you cannot upload your own content. However, we are always happy to receive your videos and if they are good enough we will put them up on our sister site - Red Hot TV. For every video we use we will pay £250. Full details can be found here..
If I subscribe online, do I get free access to the TV channels?
No, TV subscribers get free access to the website, but it does not work the other way round. For more information about our TV subscription packages here.
I've already subscribed to the TV channels, do I need to sign up to the website?
If you are a TV Xcellence, Ultimate or Premier Package subscriber, access to TelevisionX.com is free of charge. However you will still need to create a user account on the website and activate your membership to TelevisionX.com by entering your Sky card details to access our hardcore content.
I'm a Television X subscriber, do I get free access to RedHotHard.com?
If you are a TV Xcellence or Ultimate package holder - yes, you can sign up to both TelevisionX.com and RedHotHard.com. If you have the Premier package that only entitles you to access at TelevisionX.com.
I'm a Red Hot Pay Per Night Customer, do I get free access to TelevisionX.com?
No, only TV Xcellence or Ultimate Package subscribers have free access to both TelevisionX.com and RedHotHard.com. You can upgrade your TV subscription by calling 0871 271 6869*. Alternatively membership of TelevisionX.com as a standalone online service costs between £5.99 - £90 and ranges from 24 hours - 1 year for unlimited access.
I subscribe to the Television X on Freeview, do I get free access to TelevisionX.com?
I'm a TV subscriber, do I need to enter my credit card details to access TelevisionX.com?
If you have an active subscription via Sky to our TV channels, then you will be able to access TelevisionX.com simply by entering your Sky card details once you have created a free online user account. You are not required to enter your debit / credit card details for verification purposes.
What debit / credit cards do you accept?
We currently accept Visa, Visa Debit and MasterCard.
If I pay for TelevisionX.com with a debit / credit card, what company name will appear on my statement?
The name of www.PECI(Sagepay) will appear on your statement. However if you have been signed up to Television X before April 2009 then the name of MPP Global, our previous payment service provider, will appear on your statement.
Is my online debit / credit card payment secure?
Yes your card details are processed in a secure environment. When you the access the credit card payment page, you will notice that the web address begins with https rather than http and that a small padlock appears in the bottom right hand corner of your browser.
I don't seem to be receiving any emails from TelevisionX.com?
The emails we are sending you are probably being flagged as spam or filed to your junk mail folder. To avoid this happening, add support@televisionx.com to your address book or friends list.
I've forgotten my password, what should I do?
If you've forgotten your password or username, follow the Retrieve Password link, enter your email address and we'll email your username and a new password.
What login details do I need?
You need to have an active email address and a password. If you are a customer prior to November 2010 you would have needed a username and password. The first time you login you can use your old username and password. You will then be sent to your 'My Account' page where you will be asked to update your email address. We will then send you an email with a link in it to confirm your email address.
Why do you use email addresses now as opposed to usernames?
All email addresses are unique so it prevents duplication of accounts and means you can sign up and login with the same credentials across a number of our sites.
I have entered my Sky card number, postcode and surname but the site says my email address does not match?
This is a security measure designed to verify that you are who you say you are. It also allows us to ensure we have your correct email address for administrative purposes. Obviously your details will not match if you have never given your email address to Sky. Please enter your CSN number (Sky Customer Service Number) to update your email address.
The site keeps asking for my CSN number(Sky Customer Service Number), what is this and where do I find it?
Your CSN number (Sky Customer Service Number) is your Sky Customer Service Number which is given to you in your welcome letter. If for any reason you don't know your CSN (Sky Customer Service Number), call 0871 271 3505* and customer services will advise you of this.
I have entered my Sky card number, postcode and surname but the site says my details don't does not match?
This is a security measure designed to verify that you are who you say you are. It also allows us to ensure we have your correct details for administrative purposes. It could be that your name is misspelled in our database or that there's a typo in your postcode. If you get this message and you can go no further; please use the contact form (link in the footer) so we can help verify your account.
I live in the Republic Of Ireland and don't have a postcode. I can't activate my account, what should I do?
If you live in the Republic Of Ireland, when you are asked to enter your Sky card details, enter ROI in the postcode field.
I've already signed up for Red Hot Web TV, can I use the same username / password to log into Television X Web TV?
No, you will need to create a separate online user account for each website, when you sign up for redhothard.com select an existing password at stage 2 of the join process and your details will be automatically transferred across.
Do I need broadband to watch TelevisionX.com?
Yes, we recommend a broadband internet connection for optimum video playback.
Do I need any specific software installed on my PC to watch TelevisionX.com?
TelevisionX.com is compatible with most major browsers we thoroughly test and support the following browsers Internet Explorer 7,8 & 9, Firefox, Google Chrome, Safari and Opera. To view our video streams, you will need to install Adobe Flash Player for Windows. This is available as a free download from the Adobe website.
I'm having problems with video / audio playback?
If you are experiencing any problems viewing our video streams, make sure you have the most up-to-date version of Adobe Flash Player for Windows - currently Version 10 - installed on your PC. This is available as a free download from the Adobe website.
What happens if I have paid but I cannot access the hardcore video content?
If you have paid to access TelevisionX.com and cannot find the answer to your access problem in these FAQs, please email or call our dedicated helpline on 0871 271 3505*.
I subscribed for 24 hours, how can I tell when my subscription runs out?
Your subscription is immediately active once your payment has been processed. From that point onwards you have 24 hours access.
You ask for my email address when I sign up, can I opt out of mailings?
Yes, when you sign up, make sure you uncheck the box where it says 'Do you wish to receive emails from Television X?'.
You keep sending me promotional emails, how do I unsubscribe from future mailings?
You can unsubscribe from further promotions by using the Unsubscribe link at the bottom of the emails that we send you.
I've changed my email address, how do I update it?
To update your email address, login to TelevisionX.com, click on My Account and enter your new email address and click on save.
Can I update the password you sent me to something I can remember?
To update your password, login to TelevisionX.com, click on My Account and enter your new password (twice for verification purposes) and press save.
How do I cancel my monthly subscription to TelevisionX.com?
Please go to you 'My Account' page, scroll to the bottom of the page and use the cancellation button there.
